Date of Award
4-2025
Degree Type
Capstone
Degree Name
Master of Public Administration (MPA)
Department
Political Science and Public Administration
Abstract
Retailers face unprecedented inventory losses, which significantly impact their profitability. This capstone paper examines theft as a primary driver of retail shrinkage, highlighting the evolution of theft tactics and the substantial financial losses resulting from these activities. Comprehensive security strategies are necessary, incorporating technology, employee training, and collaboration with law enforcement. Effective shrinkage prevention is crucial for maintaining a customer-friendly environment and achieving sales goals. Balancing security with customer satisfaction, considering the impact of anti-theft technology, and implementing a robust data collection program are essential for enhancing sales and profitability. This paper contributes to the ongoing effort to balance customer satisfaction and sales goals in preventing inventory shrinkage.
Recommended Citation
Kloth, Stacy V., "Balancing Security and Customer Satisfaction: Strategies to Combat Retail Theft" (2025). Master of Public Administration Capstone Papers. 8.
https://commons.nmu.edu/mpa/8